Returns and Refunds

  • Any orders from postcodes outside our delivery area will be cancelled and refunded immediately,

  • If for any reason, you are not satisfied with your order, please contact us within 24 hours of receiving it and we will do our best to rectify the problem.

  • Due to the perishable nature of our frozen products, we are not able to accept returns or exchanges, unless the product is faulty (see below).

  • Non-frozen products are fully returnable, however the responsibility for return lies with the customer.

    • If collection is required, this can be arranged, but will incur a £3 collection fee, or you are welcome to return directly.

    • Products can only be accepted for return if unopened.

  • Delivery fees (if applicable) are non-refundable.

  • Faulty goods: for any defective or faulty products, please inform us immediately.

    • We reserve the right to request evidence of the faulty goods, usually in the form of a photograph – this is so we can fully investigate the problem and decide on an appropriate course of action.

    • We agree to arrange collection and replace any faulty or defective products (including frozen) free of charge

    • Where items are being replaced, we reserve the right to offer a suitable alternative if the original product is out of stock, or provide a refund if preferred.

    • Refunds will only provided for the price of the defective items, not the full order.